At Planticaa, we understand that the journey from our nursery to your home is just as important as the quality of our plants and containers. That’s why we’ve designed a delivery system that combines efficiency with the gentle care your living plants deserve. Whether you’re ordering our award-winning 5-Star Container collections, resilient perennials like Astilbe and Coreopsis, or one of our seasonal bestsellers, we ensure your green treasures arrive in perfect condition.

Quick Delivery Facts: All orders are processed within 1-2 business days. We ship worldwide (excluding some Asian and remote areas) via trusted carriers. Need help? Contact our Dallas-based plant experts at [email protected].

Our Shipping Options

Standard Shipping: Fast & Reliable ($12.95)

For customers who want their plants as quickly as possible, our Standard Shipping option uses premium carriers DHL or FedEx. Your order will typically arrive within 10-15 days after shipment. This service includes:

  • Temperature-controlled packaging for plant health
  • Real-time tracking updates
  • Care instructions included with each plant
  • Professional handling by our plant-shipping specialists

Free Shipping: Economical & Earth-Friendly (Orders $50+)

For orders totaling $50 or more, enjoy our Free Shipping option via EMS. While slightly slower (typically 15-25 days after shipment), this service offers:

  • No shipping charges on qualifying orders
  • Sustainable packaging materials
  • Basic tracking information
  • Perfect for non-urgent orders or larger purchases

Special Handling for Living Plants

Unlike ordinary packages, live plants require special care during transit. Our shipping process includes:

  • Pre-Shipment Acclimation: Plants are gradually adjusted to shipping conditions before departure
  • Breathable Packaging: Specially designed containers allow air circulation while protecting foliage
  • Moisture Control: Water-retaining materials keep roots hydrated without oversaturation
  • Temperature Buffering: Insulation protects against extreme heat or cold during transit

Pro Tip: For delicate specimens like our Cape Primrose or Clivia Plants, we recommend selecting Standard Shipping during checkout for faster transit times.

International Shipping Details

While we’re proud to serve plant lovers worldwide (excluding some Asian and remote areas), international customers should note:

  • All shipments include required phytosanitary certificates
  • Customers are responsible for any customs duties or import fees
  • Some plant varieties may be restricted in certain countries
  • Delivery estimates may vary based on destination country’s customs processing

After Your Plants Arrive

When your Planticaa order arrives:

  1. Open packages immediately and inspect plants
  2. Water lightly if soil appears dry
  3. Allow plants to acclimate to their new environment for 2-3 days before repotting
  4. Refer to included care instructions for species-specific guidance

Our Happiness Guarantee

If any plant arrives damaged or doesn’t meet your expectations, simply contact us within 15 days of delivery. We’ll happily replace it or issue a store credit. Because at Planticaa, we believe every plant should bring joy from the moment it arrives.

Seasonal Shipping Considerations

Our shipping schedule adapts to nature’s rhythms:

  • Spring: Ideal time for shipping our Bulb Gardens and early perennials
  • Summer: Special morning shipping for heat-sensitive plants
  • Fall: Perfect for shipping hardy perennials like Brunnera and Aquilegia
  • Winter: Extra insulation included for all shipments

Have specific delivery questions? Our plant experts in Dallas are always happy to help at [email protected].

From our carefully tended nursery to your cherished space – we’re honored to be part of your plant journey. Thank you for trusting Planticaa with your garden dreams.