Welcome to Planticaa’s FAQ section! We’ve compiled answers to the most common questions about our premium plants, containers, and delivery services. If you don’t find what you’re looking for, our Dallas-based plant experts are always happy to help at [email protected].

About Planticaa

What kind of products does Planticaa specialize in?
We specialize in premium live plants and elegant containers, including our award-winning 5-Star Container collections, beautiful perennials like Astilbe and Coreopsis, seasonal bestsellers, and carefully curated plant collections. Our offerings range from hardy outdoor plants to delicate indoor specimens like Cape Primrose and Clivia Plants.
Who is Planticaa’s typical customer?
Our customers are plant enthusiasts who value quality and convenience. They range from beginner gardeners looking for easy-care plants to experienced collectors seeking unique specimens. Many appreciate our preplanned gardens and container collections that take the guesswork out of plant pairing. Our international shipping makes us popular with plant lovers worldwide (excluding some Asian and remote areas).

Ordering & Products

What are your best-selling products?
Our customers particularly love our 5-Star Container collections (complete plant-and-pot combinations), seasonal bestsellers, bulb gardens, and hardy perennials like Brunnera and Aquilegia. We also receive many compliments on our customer-favorite containers organized by material type and size.
Do you offer pre-planned garden collections?
Yes! Our Classic Preplanned Gardens & Plant Collections are professionally designed combinations that take the guesswork out of creating beautiful plant displays. These collections consider color harmony, bloom times, and care requirements.
How do I choose the right plant for my space?
Each product page includes detailed care instructions. For personalized recommendations, email our plant experts at [email protected]. Consider your light conditions, climate, and whether you need indoor or outdoor plants. Our containers are also clearly categorized for indoor or outdoor use.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:

1. Standard Shipping ($12.95): Fast & reliable via DHL/FedEx (10-15 days after shipment)
2. Free Shipping: For orders $50+ via EMS (15-25 days after shipment)

All orders are processed within 1-2 business days. Delicate plants like Cape Primrose benefit from Standard Shipping’s faster transit.
How do you protect plants during shipping?
We use specialized live plant shipping methods including:
– Pre-shipment acclimation
– Breathable packaging
– Moisture control materials
– Temperature buffering insulation
– Temperature-controlled packaging for Standard Shipping
Do you ship internationally?
Yes! We ship worldwide (excluding some Asian and remote areas). International shipments include required phytosanitary certificates. Customers are responsible for any customs duties or import fees, and some plant varieties may be restricted in certain countries.
What should I do when my plants arrive?
Immediate care instructions:
1. Open packages immediately and inspect plants
2. Water lightly if soil appears dry
3. Allow 2-3 days acclimation before repotting
4. Refer to included care instructions

Contact us within 15 days if any issues arise.

Payments & Returns

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
What is your return policy?
We offer a 15-day happiness guarantee. If any plant arrives damaged or doesn’t meet your expectations, contact us within 15 days of delivery for a replacement or store credit. Please include photos of any damaged items.
Can I cancel or change my order?
Orders can typically be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] with your order number. Once processing begins (within 1-2 business days), changes may not be possible.

Seasonal Considerations

Does shipping change with seasons?
Yes! We adapt our shipping to nature’s rhythms:

Spring: Ideal for Bulb Gardens and early perennials
Summer: Special morning shipping for heat-sensitive plants
Fall: Perfect for hardy perennials
Winter: Extra insulation included for all shipments
Are some plants seasonal?
Yes, some plants have optimal shipping times. Our website always shows currently available specimens. Sign up for our newsletter to receive seasonal availability updates and special offers.

From our carefully tended nursery to your cherished space – we’re honored to be part of your plant journey. Thank you for trusting Planticaa with your garden dreams.