Privacy Policy

At Planticaa (“we,” “us,” or “our”), we value your trust as much as you value the quality of our premium plants and containers. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit planticaa.com (the “Site”) or make purchases from our online store.

1. Information We Collect

To provide our discerning customers with exceptional service, we collect:

• Personal Information: When you create an account, place an order, or contact us, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Details: Information about the plants, containers, or garden collections you purchase, including our 5-Star Container collections, Bestsellers, and Classic Preplanned Gardens.
• Browsing Information: Details about how you interact with our Site, including pages visited (such as our Containers by Size or Foliage Houseplants sections), items viewed, and search queries.
• Device Information: Technical data about your device, browser type, and IP address to optimize your shopping experience.

2. How We Use Your Information

We use your information with the same care we give to cultivating our plants:

• To process and fulfill your orders for premium plants like Astilbe, Aquilegia, or our Bulb Gardens
• To provide customer support for your purchases of specialty items like Clivia Plants or Cape Primrose
• To improve our Site and product offerings, including our Containers by Material Type selection
• To send you relevant information about new arrivals, seasonal Bestsellers, or gardening tips (only with your consent)
• To prevent fraud and enhance the security of our payment systems
• To comply with legal obligations related to international shipping

3. Sharing of Information

We treat your data with the same discretion we apply to our premium plant collections:

• Service Providers: We share necessary information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing—only to the extent needed to complete your order.
• Legal Requirements: We may disclose information if required by law or to protect our rights, customers (such as those purchasing our Customer-Favorite Containers), or the public.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your information with the same diligence we apply to packaging our delicate plants for shipment:

• Your data is stored on secure servers with industry-standard encryption
• Payment information is processed through PCI-compliant systems
• We implement appropriate technical and organizational measures to protect against unauthorized access
• While we strive to protect your data, no internet transmission is 100% secure

5. Your Rights and Choices

As a valued Planticaa customer, you have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications (while still receiving order updates)
• Restrict or object to certain data processing
• Request a copy of your personal data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights regarding your account or purchases (including orders for Brunnera or Asclepias varieties), please contact us at [email protected].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience when exploring our Containers for Outdoors or Coreopsis selections:

• Essential Cookies: Necessary for site functionality, such as maintaining your shopping cart
• Performance Cookies: Help us improve the Site by analyzing visitor behavior
• Marketing Cookies: Used to show relevant ads for products like our 5-Star Foliage Houseplants (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. International Data Transfers

As we ship globally (excluding some Asian and remote areas), your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our business grows, just as our plants do. The updated version will be posted on our Site with a new “Last Updated” date.