Returns & Exchanges

At Planticaa, we cultivate excellence in every plant and container we offer, and we stand behind the quality of our products with the same care we give to our 5-Star Container collections and premium foliage houseplants. If for any reason you’re not completely satisfied with your purchase, we’re happy to help with returns or exchanges.

Our Return Policy

We accept returns of most items within 15 days of delivery, provided they are in their original condition with all tags and packaging intact. This policy applies to our:

• Containers & Planters (all material types and sizes)
• Classic Preplanned Gardens & Plant Collections
• Customer-Favorite Containers
• Bulb Gardens (unplanted bulbs only)

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

• Live plants (including our 5-Star Foliage Houseplants, Agastache, Aquilegia, Asclepias, Aster, Astilbe, Brunnera, Coreopsis, and Clivia Plants)
• Perishable garden collections
• Personalized or custom containers
• Items marked as final sale

Note: If your live plants arrive damaged or unhealthy, please see our “Damaged Items” section below.

Return Process

Step 1: Initiate Your Return

Email your return request to [email protected] within 15 days of delivery. Please include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will email you:

• Return authorization number
• Shipping instructions
• Prepaid return label (if applicable)

Step 3: Package & Ship Your Return

Please repackage items securely in their original packaging. For containers, use adequate padding to prevent damage during transit. Affix the return label and ship to:

Damaged or Incorrect Items

If your 5-Star Container collection or other items arrive damaged or incorrect:

1. Take photos of the damaged product and packaging
2. Email them to [email protected] within 48 hours of delivery
3. We’ll arrange free return shipping and expedite your replacement

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds process within 5 business days
• Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Credit card refunds may take 7-10 business days to appear on your statement, depending on your bank.

Exchanges

For exchanges of containers by material type or size:

1. Follow the standard return process
2. Indicate your preferred exchange item in your return request
3. We’ll ship your new item once the return is received

For expedited exchanges, you may place a new order and we’ll refund the original purchase upon return.

International Returns

For customers outside the U.S. (excluding restricted Asian and remote areas):

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked “Returned Goods” to avoid duties
• Allow extra time for international transit