Shipping Policy

At Planticaa, we cultivate excellence in every plant and container we offer. Our shipping and returns policies are designed with the same care we give to our premium 5-Star Container collections and foliage houseplants.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to serve your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to certain Asian countries and remote areas.

International Shipping

We ship worldwide (excluding restricted areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

Our Return Policy

We accept returns of most items within 15 days of delivery, provided they are in their original condition with all tags and packaging intact.

Eligible for Return

• Containers & Planters (all material types and sizes)
• Classic Preplanned Gardens & Plant Collections
• Customer-Favorite Containers
• Unplanted Bulb Gardens

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

• All live plants (including our 5-Star Foliage Houseplants, Agastache, Aquilegia, Asclepias, Aster, Astilbe, Brunnera, Coreopsis, and Clivia Plants)
• Perishable garden collections
• Personalized or custom containers
• Items marked as final sale

Exception: If your live plants arrive damaged or unhealthy, please contact us immediately with photos for replacement.

Return Process

Damaged or Incorrect Items

If your 5-Star Container collection or other items arrive damaged or incorrect:

1. Take photos of the damaged product and packaging
2. Email them to [email protected] within 48 hours of delivery
3. We’ll arrange free return shipping and expedite your replacement

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds process within 5 business days
• Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Credit card refunds may take 7-10 business days to appear on your statement, depending on your bank.

Exchanges

For exchanges of containers by material type or size:

• Follow the standard return process
• Indicate your preferred exchange item in your return request
• We’ll ship your new item once the return is received

For expedited exchanges, you may place a new order and we’ll refund the original purchase upon return.

International Returns

For customers outside the U.S. (excluding restricted Asian and remote areas):

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked “Returned Goods” to avoid duties
• Allow extra time for international transit